Your privacy and the protection of your personal and financial information are very important to us. That’s why we’ve created this privacy statement, which fully describes our information gathering and dissemination practices. It’s the best way we can demonstrate our firm commitment to your privacy.We use your IP address chiefly to identify you and your shopping cart, but also to administer our website, to help diagnose problems with our server, and to gather broad demographic information. At Knox Gear, we use cookies to keep track of your online shopping cart and its contents and to save personal preferences that enable us to deliver content specific to your interests. The cookie itself does not tell us who you are, nor does it reveal your email address or anything else of a personal nature. Even if you decline our cookies, you can still access most of the features on our site.Our website contains links to other sites, but we do not pass any information to those sites. Keep in mind that Knox Gear is not responsible for the privacy practices or the content of these websites, and you should check their privacy policies before sharing any private information with them.Whenever you place an order with us, join our mailing list, respond to an online survey, or enter one of our competitions, you will be asked to provide contact information (e.g., name, address, email address, etc.) and, in the case of an order, financial information as well (e.g., credit card or account number, etc.).Here’s how we use that information:

All your private data is secured using the SSL protocol, which safely encrypts the data before sending it to us. Also note that we never disclose your personal information to third parties, except where required by law or in order to provide you with a requested service.Providing contact information to Knox Gear indicates that you grant permission for us to occasionally email you material about our company that we believe might interest you. Of course, you can always remove your name from our mailing list or edit the contact information we have on file. To remove your name and other contact information completely, simply email us at cs@knoxgear.com with the word “Unsubscribe” in the subject line.

At Knox Gear, we believe completing your home studio should be as easy as possible. If you’re not satisfied with your order, we want to help. Most Knox Gear products can be returned within 30 days of receiving your order, provided they meet the following requirements.

Once the item is returned to us and passes inspection, you will receive an email notification that your return has been processed. If your return is of an item priced at $35 or less, you will be required to pay return shipping fees, which will be deducted from your refund. Refunds are issued within 1 to 2 business days of the item being received. Please allow 7 to 10 days for a refund to show in your account or on your credit card. Knox Gear reserves the right to refuse returns and refunds and/or charge a 15% restocking fee for any product that does not comply with the requirements found in this return policy.

Any items purchased between November 1 and December 31 may be returned until January 31.

If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify our customer service team immediately.